NOBA Bank Group • Full time • Stockholm
NOBA Bank Group • Full time • Stockholm
Join a trusted team where you support customers, grow your skills, and make a real difference—every single day. 💬✨
Are you a great listener with a genuine desire to help others? At our Collections department, you’ll get the chance to build your communication skills, work closely with a fantastic team, and develop valuable knowledge in credit and risk – all in a fun, energetic and inclusive environment where your voice is heard and your growth matters. 📈
The Collections team is a vital part of our business. We proactively reach out to customers who have fallen behind on their payments and support them in finding the best way forward. Sometimes it’s a simple fix, other times it means building a long-term plan together. You’ll also take incoming calls from customers who need help. While there is some admin, this is mainly a phone-based role where your communication skills truly make a difference.
About the role
As a Customer Advisor, you’ll play a key role in helping our customers get back on track. You’ll communicate with empathy, find solutions together with the customer, and contribute to a positive and proactive team environment. At the same time, it’s important that you feel confident setting clear expectations – and when needed, making firm but respectful demands regarding overdue payments.💛
Here’s what you’ll be doing:
Who are you?
It’s a bonus if you:
We also believe that you are:
Service-oriented & communicative: You have the ability to listen and understand different people’s needs while also having the confidence to set clear expectations in conversations. 🌱
Results-driven: You are motivated by achieving results and goals, such as customer satisfaction. 🏆
Flexible: You can adapt to different situations that arise at work and excel at prioritizing tasks. 🤸♀️
In addition to this, it is important to us that you recognize yourself in our values: we are wholehearted, we collaborate and we take the lead.
Have you heard of NOBAVERSE?
In our NOBAVERSE, we value openness, trust, and diversity. Here, you can influence your own development and have fun along the way to achieving our goals – all in a workplace that’s a little extra bubbly! ✨
Read more about our employee value proposition on our careers page.
Practical information:
Form of employment: Permanent employment with 6 months probation period.
Working hours: 7.30-16.
Read more further down!
Read more about how our recruitment process works in the FAQ.
We care for your privacy and, with reference to the GDPR, would like to ask you not to include any sensitive personal data in your application, for examples information about ethnic origin, political opinions, religious beliefs or information about your health.
Read more about how we handle your personal data here.
If you have any questions or concerns about the position, please contact the responsible recruiter.
We look forward to receiving your application! 🙏✨
With a diversified offering through three brands – Nordax Bank, Bank Norwegian and Svensk Hypotekspension – as well as two million consumers, we have the size, skill, and scalability to enable healthier finances for even more people. NOBA creates specialized, customer-centric financial offerings that are sustainable for individuals, the bank and society at large, today and tomorrow. NOBA Bank Group AB (publ) (“NOBA”) is owned by Nordic Capital Fund IX, Nordic Capital Fund VIII and Sampo. Today the NOBA group has approximately 630 employees and is active in eight countries.
As of March 31, 2024, lending to the public amounted to SEK 114.4 billion and deposits totaled SEK 105.2 billion.
Founded in 2003
Employees: 600+