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About Us At Siemens, we are dedicated to providing exceptional IT services that empower businesses to achieve their goals. The Smart Infrastructure division is a global market leader in secure infrastructures, energy-efficient ‘green’ buildings and smart spaces. As we build our new IT service organization, we invite passionate professionals to join us in shaping a customer-centric, agile, and innovative service delivery environment.
The Role This is a newly created role, reporting to the Service Leader of Security in Denmark, where you will be able to create and to develop your own journey in Siemens. As IT Service Delivery Manager, you act as the liaison between our major customers and Smart Infrastructure Buildings.
Your focus will be on the daily operational activities for the customers assigned to you within Denmark. In addition to ensuring customer satisfaction, you will be responsible for the detailed follow-up of service delivery including SLAs and service projects to our customers throughout the entire lifecycle of the service contract.
You play a crucial role within the proximity business organization, ensuring that the quality of delivered services meets the main goal of excellent customer satisfaction. Translating innovative technology into tangible business opportunities and identifying opportunities for continuous growth will also be part of your role. You will serve as the operational single point of contact for our customers and support key account executives in the sales and contract renewal.
Position Overview We are seeking an experienced IT Service Delivery Manager to oversee the efficient and effective delivery of IT services to our customers. The ideal candidate will be customer-focused, proactive, and committed to ensuring services are delivered in accordance with agreed-upon standards and timelines. If you thrive in a dynamic environment and are eager to contribute to the creation of a new IT service organization, we want to hear from you.
Key Responsibilities and tasks - Manage and oversee the delivery of IT services to ensure contractual obligations are met and exceeded.
- Develop and implement strategies to improve service delivery and customer satisfaction.
- Act as the primary point of contact for customers, addressing their needs and ensuring a positive experience.
- Initiate our innovative solutions, present improvement proposals for existing solutions, and minimize risks within service contracts.
- Collaborate with cross-functional teams to ensure timely and efficient delivery of IT solutions, including supervising financial performance, revenue, order processing, gross margin, gross profit, and customer satisfaction.
- Proactively plan and initiate improvement proposals aimed at customer satisfaction, cost savings, and efficiency improvements
- Build and maintain strong relationships with customers, understanding their business needs and aligning services accordingly.
- Drive continuous improvement initiatives within the service delivery team.
- Support the sales team in developing the implementation of new solutions as part of the lifecycle extension.
Qualifications - Proven strong experience in IT service management within a service provider or a large organization.
- You know what it takes to develop customer relationships from a strategic point of view.
- Excellent daily problem-solving skills, with a focus on solutions in challenging situations.
- A strong asset is the ability to make autonomous decisions. You stand your ground and are not afraid to challenge the status quo.
- Analyze daily customer needs and translate them into concrete proposals, with a natural skill in stakeholder management.
- Strong presentation and excellent communication skills.
- Ability to connect people daily towards common goals. You are an outstanding relationship builder.
- Excellent communication and interpersonal skills.
- Fluent in Danish and English.
- Demonstrated ability to manage complex service delivery projects and initiatives.
- Resilient under pressure.
- Strong analytical and problem-solving abilities.
Why Join Us? - Be a part of a dynamic and forward-thinking team dedicated to building a world-class IT service organization.
- Opportunity to shape the future of IT service delivery in a growth-oriented company.
- Professional development and career advancement opportunities.
Does this sound like you? Please send your resume and a cover letter detailing your relevant experience. For further information please contact Service Leader Line Vinding Andreasen at: +45 20337804 or mail: line.vinding@siemens.com. Siemens is an equal opportunity employer and welcomes candidates of all backgrounds to apply. We look forward to receiving your application!
Siemens Mobility is the world’s leading provider of mobility solutions that enable the efficient, safe and environmentally friendly transport of people and goods – and help improve the quality of everyday life for millions of people on all continents. Driven by innovation, we develop intelligent solutions for the increasing digitalization of the transport sector. Our range of offerings includes rail vehicles, rail automation, road traffic management systems and rail electrification.
